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Cancellation Policy

We understand your travel plans may change. With that in mind, Airport Express has a very simple cancellation policy - regardless of whether you made your reservation online or via our number, just give us 24 hours’ notice prior to pick-up time and we will give you a full refund. Refunds normally show up on your credit card account within 3-5 business days.

Unfortunately, Airport Express cannot refund payment if cancelled with less than 24 hours’ notice prior to pick-up time or in the event of a no-show.

At this time, only reservations that were made on our website by registered users can be cancelled online. If you are not a registered user and you need to cancel a reservation, please contact us at + 94 11 555 5050.

Need any help? Contact us now!

We are happy to answer any questions you may have. Please contact us and one of our friendly, knowledgeable representatives will assist you.

If you have any questions regarding fares, destinations, service areas, confirmations or any other reservation specific questions, please access book@ae.lk or contact us on + 94 11 555 5050

Please do not send your credit card information via email correspondence. Instead, please use our online booking agent or call us on the number mentioned above.


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